Before You Contact Us!
Please take a few minutes to read the topics below as well as our Frequently Asked Questions before contacting Technical Support. If you can't find your answer, contact us. Please be specific as to your needs.
Trouble logging in?
Most of our questions are from members who are having trouble remembering their log in credentials. Our FAQ page has detailed recovery and reset instructions. Please attempt to resolve your issues with your log in credentials prior to contacting us. It is much faster to use the automated tools. Please remember to check your spam or junk folders.
Department Registration
Please visit our Department Registration page for department group registration. There you will find information, administrator demo videos and contact information.
Need Administrator Support?
Once logged in to your admin account, you can click on "Administrator Support" or click here for the support web page.
Reporting - To CAPCE and NREMT
We do report your completed courses to CAPCE for states other than Ohio, Indiana and Texas. They in turn report them to NREMT. If your completion certificate record shows it is from a CAPCE course, it will be reported. CAPCE requires reporting quarterly, we report at least monthly on the first of each month. In March, as NREMT renewal approaches, we report daily for the convenience of our members needing to renew.
Exam Does Not Reveal?
Please check our FAQ page before contacting us. We have very detailed information on exam reveal and the required time parameters there.
Contact Us
If the above information and our FAQ area do not solve your issue, use the contact form below to send us an email. We will respond usually no later than the next business day. To help us deal with your inquiry as efficiently as possible, please ensure that you select the appropriate "subject" option. Our Technical Support team members are available to help you with any issues you have.
Please note: We do not provide answers to quiz questions. We cannot disclose questions and answers on exams active in our system. This is a requirement of our accrediting bodies.
When you contact us, we will only use your email address to respond to your inquiry. We will not share your email address with anyone outside of the staff and contractors of CSUtest.com without your permission. Please check your spam or junk folders for our reply.