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Please take a few minutes to read our Frequently Asked Questions before contacting Technical Support. If you can't find your answer, contact us. Please be specific as to your needs.

Roadrunner Email Issue

If you have an email from a roadrunner email source as the email address to your account, they have been phased out as of October 2023. Consequently, our automated responses to your username recovery and password reset attempts are coming back as undeliverable. Our team has contacted Spectrum and they will not do anything because we are not an affected customer of theirs. The known email endings failing are and The easiest thing for us to do is change your email address in our system. Please send email change requests to our alternate email Please include your first and last name and the roadrunner email address used in your account. We will make the change and notify you.

Department Registration

Please visit our Department Registration page for department group registration. There you will find information, demos and contact information.

Reporting - to CAPCE and NREMT

We do report your completed courses to CAPCE as applicable, and they in turn report them to NREMT. If your completion certificate record shows it is CAPCE, it will be reported. CAPCE requires reporting quarterly, we report monthly on the first of each month. As NREMT renewal approaches, we report more often for the convenience of our members needing to renew. 

Trouble logging in?

Most of our questions are from members who are having trouble remembering their log in credentials. Our FAQ page has detailed recovery and reset instructions. 

Exam does not reveal on click?

Please check our FAQ page before contacting us. We have very detailed information on exam reveal and the required time parameters there. 

Contact Us

If the above information and our FAQ area do not solve your issue, use the contact form to send us an email. We will respond usually within one business day. To help us deal with your inquiry as efficiently as possible, please ensure that you select the appropriate "subject" option. Our Technical Support team members are available to help you with any issues you have with your account. 

Please note: We do not provide specific answers to quiz questions. We cannot disclose questions and answers on exams active in our system.

When you contact us, we will only use your email address to respond to your inquiry. We will not share your email address with anyone outside of the staff and contractors of without your permission. Please check your spam or junk folders for our reply.

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Have a question? View our frequently asked questions or contact us for more information.

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